Documentation


Quick Start Guide

  • Chartio connects to your database over a reverse SSH tunnel. Here are the requirements and the steps to establish the connection.
  • If you're running on Amazon RDS, you need to use Chartio's alternative connection method.
  • Once you're connected, check out our quick tutorial on creating your very first dashboard and chart.
  • Finally, if you're already signed up and are here to learn more about Chartio, take a look at our quick overview of Chart Tool Basics.

Frequently Asked Questions

Below are some of the questions we get asked the most. If we're missing anything, please let us know at support@chart.io.

What is Chart.io?

Chartio is a tool to help you explore the business data that is stored in your company databases. Since these datasources can be intimidating to those outside the IT department, we built a platform that allows both technical and business users to easily ask business questions of their data in real time.

How does Chart.io connect to my data?

Our connection method sets up a very secure ssh tunnel to one of our servers, which allows us to connect back to your database. And the servers that we've set up to connect to your database are fully locked down and hardened.

Do you store my data?

Not at all. Your data is your own and we never store a copy. As your data travels to and from our servers (so we can run the analytics), it is heavily encrypted. And it never stays in our servers so you fully own your data from start to finish.

How often do you run queries against my database?

The queries are re-run every ten minutes or anytime you refresh the dashboard. The query results are then cached for 5 minutes by default. You can always manually adjust the auto-refresh frequency and cache duration in the dashboard settings page.

Contact Us

If there's anything that's unclear or if you encounter any technical issues, please let us know by visiting the feedback page or contacting us at support@chart.io

If that doesn't work, give us a call anytime @ (866) 457-7206 or our CEO's personal phone at (240) 274-6343.